Refund policy
At SSRYJA, food safety and product freshness are our highest priorities.
Refund & Replacement Policy
At SSRYJA, food safety, product quality, and freshness are our highest priorities. As our products are food items, we do not accept returns simply because a customer has changed their mind or no longer wishes to keep the product.
However, we are committed to resolving genuine issues with your order.
Returns
We accept return requests only in cases where the product is:
- Received damaged or defective.
- Incorrect or different from the product ordered.
- Tampered with or compromised during delivery.
- Subject to another genuine product-related issue that is verified and approved by SSRYJA.
Claims must be reported within 48 hours of receiving the order.
To help us assess your claim quickly, please contact us with your order number and clear photographs/videos of the product, packaging, and any visible damage or issue.
SSRYJA reserves the right to verify the claim before approving a return, replacement, or refund.
Return Shipping
For approved eligible claims, SSRYJA will provide or arrange the required return shipping at no additional cost to the customer.
Depending on the nature and circumstances of the issue, SSRYJA may:
- Arrange the return of the product and provide a replacement;
- Arrange the return and issue an appropriate refund; or
- Resolve the issue through a replacement or refund without requiring the physical return of the product.
The appropriate resolution will be determined by SSRYJA based on the circumstances of the claim.
Customers should not send products back independently without receiving return instructions from SSRYJA.
Refunds & Replacements
Once a claim has been reviewed and approved, SSRYJA may provide one of the following resolutions:
- Replacement product, where applicable; or
- Full or partial refund, depending on the nature and circumstances of the issue.
Approved refunds will be processed to the original payment method.
Please allow 5–7 business days for the refund to reflect in your account after the refund has been processed. The actual time may also depend on your bank or payment provider.
Non-Returnable Situations
Due to the nature of our food products, we generally do not accept returns for:
- Change of mind.
- Incorrect product selection by the customer.
- Products that have been opened, used, consumed, or altered after delivery, unless the issue is related to a verified product defect or delivery-related problem.
- Claims reported after the specified reporting period, except where required by applicable law.
Cancellation Policy
Orders can be cancelled before they are dispatched.
Once an order has been dispatched, it generally cannot be cancelled. If you receive a product that is damaged, defective, incorrect, or otherwise affected by a genuine delivery/product issue, please contact us within 48 hours of delivery so that we can review and assist you.
How to Request a Refund or Replacement
Please contact us as soon as possible after receiving your order.
Include:
- Order number
- Name used for the order
- Description of the issue
- Clear photographs/videos of the product
- Photographs of the outer packaging, where relevant
Our team will review the information and provide the next steps.
Contact Us
For questions regarding returns, refunds, replacements, or order issues, please contact us:
Business Name: SSRYJA Enterprises
Email: support@ssryja.co
Phone/WhatsApp: +91-92-660-633-20
Address: 33, Subh Ram, Sector 72, Gurugram, Haryana, India
Last Updated: 13 August 2026